Well my experience was as follows:
1. Created order online and paid via Paypal immediately. Order confirmation and payment e-mail confirmation received. Nice web site and easy to order.
2. Sent an e-mail 2-3 days after order was placed asking about ETA of shipping. No reponse.
3. Follow up e-mail 3 days later. No response.
4. Stopped checking mailbox after 2 weeks and no contact.
5. 2 weeks after that, found a package with my plants. Not sure how long they had been there as I get very little mail and don't check daily. My fault entirely.
6. Plants esp the fissidens were now dirty water and brown or melted.
7. Packing was great however. Kudos to those folks.
8. A note with the package noted that if unhappy to contact person X, but no way to contact that person was given
Summary:
Of $120 order, I may have ended up with a few useful strands of some type of moss, not even sure what it is. Worth about .50 IMO.
The packing and labeling was TERRIFIC!. Really. Had I found the plants in time, I am sure they would have been fine. The moss portions were a nice size, just brown.
Very disappointed. Had I known at least when it was shipped even, I could have kept a better eye out. After not hearing from them or seeing the web site order status unchanged week after week, I assumed that was the last I would hear from them after they got my money.
I don't need an ASN (advanced ship notice) sent via EDI (electronic data interchange), but a simple e-mail saying 'hey your stuff left our facility' would have been great. I would have kept checking my mailbox and would have found them sooner I think.
In the 95F degree heat we had at the time in FL, there was no way they would make it. Unseasonal heat wave at the time didn't help at all
Since they were able to send me an order confirmation, not like my spam filter blocked e-mail from them, but I also checked.
Again, my fault for having basic expectations.
Hope others have a better experience.