My experience with Rex is that his weakness is the email communications he provides when you have an order in - he just doesn't provide any progress reports. I always got what I ordered, and I got it in a reasonable time, but I did find that being in a hurry was not productive. Like most of us Rex isn't perfect. Back when he started selling aquarium stuff, he had very little competition, none for some items. Today you can buy virtually everything Rex sells from other internet vendors, so if his quirks are more than you want to live with you do have options. I like sending him an order now and then, just to thank him for providing his service when no one else did that.
