Any One Deal with Rex Griggs?

This mirrors my experience exactly. I did eventually get the solenoid...but the wait is ridiculous and unnecessary.

 

I have ordered ferts from him in the past - his service was within the time he specified on his webpage, and it came with a cool chart to help someone dose them properly. On his webpage he is so direct about the time it takes to make these things, and how long you can expect to wait that it actually comes off as being extraordinarily rude,.. I mean just check out the payment page lol http://www.bestaquariumregulator.com/payment.html .

Your right about one thing,.. he is not great at the customer relations side of business,.. but for me at least he did do exactly what he said he would, and I will be ordering from him again.

Whiskey

 

Actually check this out - this is on his board,.. looks like just before you placed your order he had some issues with his house - water from the shower getting between his floor and roof that took the contractors a month to fix.

http://www.rexgrigg.com/phpBB2/viewtopic.php?f=6&t=269

Whiskey

 

I am having the same problem. His page says he ships 1-2 times a week. I ordered on the 10th of OCT I saw his post the next day about his house on the 11th. So I expected a couple weeks I waited 2 weeks to send an email explaining that i understand he probably has a backlog of orders and just wondering how backed up he was so I would have an idea when to expect it. 5 days have passed and I haven't received any response. I am going to give him some time but he should at least post on his forum where he says he will that he is backed up and give some approximations on delivery.